1. Privacy

I. We treat your privacy with the utmost seriousness. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in future dealings with you. It also outlines details of when we may disclose it to third parties. If you have any queries about the way in which your information is being collected or used, which you do not feel have been answered by this Privacy Statement, and/or if you have any complaints please contact us at:

II. When accessing the website in order to purchase, and/or sample Nichole de Carle London products, and/or contact us, you agree to be subject to the practices and procedures relating to the disclosure and use of your personal information as specified in our Terms and Conditions, and contained herein. If you are under the age of 18, please obtain consent from your parent or guardian before providing us with any personal information.

2. Information Collected and How it is Used

I.When you place an order, make a purchase, make an enquiry and/or register an account with us we may collect personal information from you. This information may include: email addresses, phone numbers, postal address and credit card numbers. In an effort to make the relevant identity checks we may obtain additional information about you. We utilise this information to process your order, ensure delivery to the correct address, process your payment, update our customer records, provide you with information via email and post, and/or any other electronic means. In order to enhance your personal shopping experience, we may tailor communication with you and/or how the website appears to you. We may also ask you for further information regarding your birthday, anniversaries and special dates, with the aim of providing you with an enhanced customer experience. Provision of such information remains entirely voluntary.

II. If you do not provide us with a certain minimum amount of information, we may not be able to process your order.

III. We may provide valuable statistics about our customers, sales, traffic patterns and related site information to reputable third parties. These statistics will not include any personally identifying information. This is used for internal marketing research purposes only.

IV. We may keep a record of any correspondence with us that you have made, in order to monitor the quality of customer service.

VI. We strive to comply with both Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended by the The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011), heretofore “the legislation”. This ensures your personal information is stored and secured appropriately in accordance with legal principles. The data you provide us with will be held and managed by Nichole de Carle London, Truebell House, 5B Lombard Road, SW19 3TZ, London, who will act as data controller for the purposes of the 1998 act. Please contact Nichole de Carle London Legal department on if you have any queries pertaining to your personal information.

VII. Your data will only be retained for a period of 2 years or as required by law. You have the right to have your information deleted from our records. If you wish to remove this data, contact our customer services team at

3. Third Parties

I.Your information may be shared with the company affiliates, including companies connected to us by way of joint ventures, franchises, licensees and service providers, who perform functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management. We may also share your information with other companies who assist Nichole de Carle London in promoting products and services, in order to provide you with a more tailored level of customer service. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for any other purposes. They will only be allowed to use your information in a way in which we instruct them, and as permitted by the legislation.

II. You acknowledge and agree that your personal information may be passed on to official third parties in order to comply with legal requirements, the legal process, and/or to obtain legal advice. We may also pass this information to third parties in order to prevent and/or detect fraud, reduce credit risk and/or protect the copyrights and proprietary interests of Nichole de Carle London and its members. If and when your personal information is disclosed to third parties for the purpose of fraud detection, we ensure all reasonable steps are taken to protect your information and keep it secure.

III. In case of Nichole de Carle London being the subject of a re-organisation, sale or insolvency proceedings. By using website you agree that your information will be passed onto the re-organised entity, new owners and/or safely disposed of in the event of insolvency.

IV. If your information has changed and you wish to amend the information we hold, please contact us on:

V. We may edit this privacy statement at any time. Any change will be posted in this section of the website. We recommend you visit this page from time to time in order to ensure you are aware of all changes. If you provide us with information after any changes have occurred, you will be deemed to have read and understood the privacy statement and its changes (if any), and agreed to them.

VI. If you have registered to be on our mailing list to be updated on new products and services which you are particularly interested in, or have just signed up to remain in touch, you can opt-out at any time as indicated in our communication with you.

4. Cookies

I. In order to evaluate user experience and quality of website service we use cookies.

II. A “cookie” is a small file that is stored on your computer. It contains our address and codes that your browser sends back to us each time you visit. Cookies do not usually contain personal information or anything dangerous; they are simply useful. When you browse the web, the web server needs to know who you are if you would like to engage in activities that require logging in or putting items in a virtual shopping cart, or completing any other process that requires us to store information about you as you move from page to page.

III. When using this site you agree that you understand our cookie policy. This policy explains how to manage cookie choices and preferences. Cookies affect your experience as a customer, and stopping them may affect the level of customer satisfaction when using our website.

5. Security

I. Internet communications are not secure and therefore Nichole de Carle London does not accept legal responsibility for any data you may choose to submit to us. Although we do our best to protect your personal data, we cannot guarantee the security of your data submitted to us, and any transmission is at your own risk.



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